FAQ

Is there a warranty on your products?

Yes, absolutely there is. Please see our WARRANTY page for full details, but below is a quick reference list.

Blinds and insect screens - 2 years.  

Folding Doors - 5 years.  

Timber and  Tecwood Shutters - 3 years.

Aluminium Shutters  - 10 years.

Security Doors - 5 years.

What is the lead time on your blinds and shutters?

Blinds take between 5-10 working days from date of order, under normal conditions.

Locally manufactured Shutters take between 2-3 weeks from date of order, under normal conditions.

Imported Shutters take between 6-8 weeks from date of order, under normal conditions.

Folding Doors take between 2-3 weeks from date of order, under normal conditions.

Insect Screens take between 2-3 weeks from date of order, under normal conditions.

Is it possible to clean my blinds?

Yes, we offer a professional blind cleaning service. We also provide a specially formulated CLEANING SOLUTION and strongly recommend that this product be used to clean your blinds, should you choose to do it yourself. Please reference our CLEANING  page for more details.

How do I clean Woven Wood Blinds?

As with any wood product, excess moisture can warp or discolour the wood, even though the wood is sealed. Use a clean soft dust cloth, feather duster, or vacuum brush to wipe off dust.

Do not wash.

How do I clean Wood Venetian Blinds?

As with any wood product, excess moisture can warp or discolour the wood, even though the wood is sealed. Use a clean soft dust cloth, feather duster, or vacuum brush to wipe off dust. Wood preservatives are often permitted to maintain wood's natural lustre.

To Dust: Tilt slats up, then down (but not so the blinds are full closed), then clean with the cloth or vacuum brush. Clean from side to side, following the direction of the slats. Do not wash!

Do wooden blinds fade?

Yes, wood is a natural product and it does fade over a period of time. The fading is not alarming, is  generally uniform and is more pronounced on the side facing the sun more often. Please feel free to discuss this with your Franchisee.

How do I clean Tecwood Venetian Blinds?

Part of the beauty of Tecwood Blinds is its ease of cleaning. Use a clean soft dust cloth, feather duster, or vacuum cleaner brush to wipe off dust.

To Dust: Tilt slats up, then down (but not so the blinds are full closed), then clean with the cloth or vacuum brush. Clean from side to side, following the direction of the slats.

Spot Clean: Use a mild detergent with warm water on a slightly damp cloth then blot dry.

How do I clean Aluminium Venetian Blinds?

Aluminium blinds are smooth and therefore quiet easy to clean. Use soft clean dust cloths, a vacuum cleaner brush, feather duster or other common, gentle cleaning aid for dusting.

To Dust: Tilt slats up, then down (but not so the blinds are full closed), then clean with the cloth or vacuum brush. Clean from side to side, following the direction of the slats.

To wash your blinds: Use a mild detergent, on a sponge or damp cloth dipped in warm water. In most cases, you may remove your blind and place them in a bathtub filled with mild soapy water. Rinse then wipe dry, or leave open to air dry.

How do I clean Fabric Vertical Blinds?

Dust regularly with a vacuum cleaner brush or a clean soft cloth.

Spot Clean Stains: Use a mild detergent in warm water, then blot dry. Do not clean or immerse fabric in water.

How do I clean Fabric Roller Blinds?

Dust regularly with a vacuum cleaner brush or a clean soft cloth.

Spot Clean Stains: Use a mild detergent in warm water, then blot dry. Do not clean or immerse fabric in water.

Do your folding doors have a bottom rail?

No, none of our folding doors have a bottom rail. They are all top hung.

Do your folding doors lock?

Wooden Folidng doors come standard with a Maglock (magnetic) but can be ordered with a key lock. Extra heavy duty locks can be ordered on our wooden doors, at an extra cost. Vinyl doors come standard wtih a key lock. PVC Doors come standard with a key lock. 

I need a blind that will give me total privacy. What is my best option?

Any of the blinds we supply will give you privacy. If you require the light to be blocked out a roller blind with blockout material and side channels is your best option.

The cords and laces on my blinds are looking grubby. Can I replace them?

Yes, they can be replaced. This needs to be done in the factory. If you call any of our Franchisees, they will arrange to collect the blinds, have them repaired and re-install them for you.

If one of the slats in my blinds break, do I have to buy a whole new blind?

No, we can replace individual slats. This can be done without removing the blind.

Can I have blinds if I already have burglar bars or security doors? How would it work?

Yes, you can have blind installed where there are burglar blinds. We may need to mount the blind outside the reveal or may have to use special brackets depending on the depth of the reveal and the size and type of burglar bar.

Are your blinds suitable for use over doors?

There are certain blinds that are suitable for use over doors. We do have a specially designed door blind in the venetian blind range.

What type of blinds would you recommend for use in a bathroom?

Aluminium Venetian blinds or Fauxwood Venetian blinds.

Are Shutters suitable for outdoor use?

Shutters in Timber are only suitable for indoor use. Shutters in Aluminium or Tecwood can be used externally.

Are there any risks to child safety?

Young children can STRANGLE in the loop of pull cords, chain and bead cords, and cords that run through window coverings. They can also wrap cords around their necks.

To avoid STRANGULATION and entanglement, keep cords out of reach of children.

Always keep cribs, playpens and other furniture away from pull cords, chain and beaded cords, and always reduce access to pull cords, chain or bead cords.

Do you manufacture your own products?

Most of our suppliers are part of the Windovert group, but we do source some of our products outside the Group in order to offer a wider range of colours and product. We WARRANTY our entire product offering.